Privacy Policy

1. Who We Are

This website is operated by Kamil Dyczkowski, trading as Business Solutions & Systems, based in Yorkshire, United Kingdom. We provide bespoke operational systems and business software consulting services.

Contact: dyczkowski.kamil@gmail.com

2. What Data We Collect

We collect minimal data necessary to provide our services:

• Contact form submissions: Name, email address, company name, and message content
• Analytics data: Anonymised usage statistics via Google Analytics (with your consent)
• Cookies: Essential cookies for site functionality and optional analytics cookies

3. How We Use Your Data

Your data is used solely for:

• Responding to your enquiries
• Providing requested services
• Improving our website (anonymised analytics)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

• Consent: For analytics cookies and marketing communications
• Legitimate interest: For responding to enquiries and improving services
• Contract: When necessary to fulfil service agreements

5. Data Retention

We retain your personal data only as long as necessary:

• Contact form data: Up to 2 years after last contact
• Analytics data: 14 months (Google Analytics default)
• Client project data: Duration of engagement plus 6 years (legal requirement)

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at dyczkowski.kamil@gmail.com

7. Cookies

This website uses:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Google Analytics (only with your consent)

You can manage cookie preferences via the banner displayed on your first visit.

8. Third-Party Services

We use the following third-party services:

• Google Analytics: Website analytics (privacy policy: policies.google.com)
• Calendly: Appointment scheduling (privacy policy: calendly.com/privacy)

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS) and secure hosting infrastructure.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via the website. Continued use of the site constitutes acceptance of the updated policy.

11. Contact & Complaints

For privacy-related enquiries: dyczkowski.kamil@gmail.com

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk