1. Confirm reality
What is happening - not what is claimed
I validate how work actually flows, where decisions are made, and how data is produced.
2. Locate control loss
Where cost is created silently
Bottlenecks, delayed signals, rework loops, and “interpretation zones” where rules should exist.
3. Decision path
What to fix next - and how
Structural redesign, clarified ownership, enforcement rules, or system-level validation.
What you receive
Root-cause classification
Clear conclusion whether the primary cause is behavioural, structural, or system-level.
Decision path
A short, actionable sequence: what to enforce, redesign, measure, and implement.
Control points
The few critical points where rules must replace interpretation to stop cost leakage.
Optional implementation
If a system gap is the cause, I can design enforcement layers - but only after diagnosis.